前几天托朋友写了一封信催问一下什么时间能退款到Paypal，结果收到回邮说是需要打电话过去？？大家有没有遇到这种情况？ Dear Wang Lin, Thank you for contacting us about order #3203****. We want to make sure that we will be able to resolve your concern as soon as possible. Based on the situation you described, we feel that the difficulties you are experiencing would be resolved best by contacting us by phone. We ask that you call us at 1-800-THE-BOOK (1-800-843-2665). We are available Monday through Friday from 8AM to 11PM EST, Saturdays and Sundays 9AM to 11PM EST. Customers outside of the United States may contact us at 201-559-3882. 之前申请退款时，收到BN的回邮，看来是说同意退款的嘛？ Dear Wang Lin, Thank you for writing regarding your Barnes & Noble order #32039**. After reviewing the status of your order, we have confirmed it was shipped from our warehouse on 01/30/2012 via International Airmail, and we consider this delay in delivery unacceptable. Please accept our apology. We sent a follow-up request to refund the amount used to purchase these items to the payment method used for this order. If you used a credit card, the refund will appear on your next 1 or 2 billing statements. If you used a Gift Card, the funds are again available for your use. Once approved and processed, you will receive a confirmation email with the amount refunded to your account. Please allow 48-72 business hours for us to process the refund.