最近发现一条LEGO十号轴出现了破损的情况，向lego提交了换件申请。然后收到了一封谢了一串编号的电子邮件，说零件应该会在十五个工作日内送达， 然后第二天再收到收到一封电子邮件，内容如下： Thanks for getting in touch with us. I'm sorry there was something wrong with your new LEGO® set. We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through. Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing. We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again. Your LEGO parts are on their way from our warehouse in Denmark and should be there within 21 business days. Please get in touch again if you need anything else (you'll need to remind me of the reference number on this letter). Happy building! Sincerely, Katrina LEGO Direct Consumer Services Did You Know? In 2002 LEGO Group made around 120 million mini figures! 那位翻译专家能解释下:confused::confused::confused: